FAQ
FAQ – Gen-ZSuperiority
How can I contact Gen-ZSuperiority?
You can reach us anytime at genzsuperioritystore@gmail.com. Our support team is here to help with orders, questions, or anything you need.
Do you ship worldwide?
Yes — we ship globally.
Where do you ship from?
We ship from our international fulfillment partners, ensuring reliable delivery for all orders.
Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order.
If it’s outside that window, don’t worry — you can still return the package for a full refund once it arrives.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed Monday through Friday.
Processing takes 1–3 business days, and your order ships the following business day.
Please allow extra time during holidays or sale seasons.
How long does shipping take?
Due to high demand, orders typically take 2–4 weeks to arrive, depending on your location.
What if I don’t receive my order?
If your package hasn’t arrived within 30 days after shipping, you’re eligible for a full refund.
Will I be charged customs or taxes?
Prices on our site are tax-free in USD.
Depending on your country, you may be responsible for import duties, customs fees, or taxes when the package arrives. These charges vary by local customs office and are not covered by us.
How do I return an item?
Contact us at genzsuperioritystore@gmail.com and we’ll help you begin the return process.
What if the item I received is defective, incorrect, or damaged?
Email us with your order number, photos of the item(s), and any details. We’ll fix the issue as quickly as possible.
When will I receive my refund?
Refunds are issued to your original payment method.
For credit/debit card payments, it typically takes 7–10 business days for your bank to process and post the credit.
If you don’t see the refund after that, contact your bank or card provider — sometimes it takes a little extra time to appear.
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